Reference

Ketentuan Hukum yang Berlaku di sip69 login

Our legal framework covers your rights, our obligations, and how access to sip69 login depends on local law — so you know exactly where you stand before opening…

Kebijakan PrivasiSyarat & KetentuanPenggunaan DANA, OVO, GoPay, QRISHak Pengguna IndonesiaKeamanan Akun
sip69 login Ketentuan Hukum yang Berlaku di sip69 login
HUBUNGI TIM HUKUM

Cara Menghubungi Kami untuk Masalah Hukum

If you need to raise a legal concern, request a copy of your data, or dispute a decision made under our terms, we have three direct contact paths available. Our support team handles legal and policy queries during extended hours and will route your case to the appropriate department within one business day.

Team online

Live Chat

Available 07.00–23.00 WIB daily. Raise policy questions, account disputes, or data requests directly in-session. Our agents escalate legal queries to the compliance team within one business day.

Email Support

Send detailed legal or privacy queries to our support address. Include your registered account ID and the nature of your request. We aim to respond within 48 hours for policy-related submissions.

Help Centre

Our Help Centre contains the current version of our Terms, Privacy Policy and Cookie Policy. You can download or print each document from there without needing to contact support first.

PENANGANAN DATA & KEAMANAN

Bagaimana Kami Mengelola Akun dan Data Anda

We apply several layers of operational practice to keep your account and personal data handled correctly.

Penyimpanan Data

We retain account data for as long as your account is active or as required by applicable regulation.

Kebijakan Cookie

We use functional and analytical cookies to keep your session active and to understand how our lobby is navigated.

Keamanan Akun

Account access is protected by password hashing and optional two-step verification.

Berbagi Data Pihak Ketiga

We share limited transaction data with DANA, OVO, GoPay and QRIS solely to process your deposits and withdrawals.

Retensi Transaksi

Transaction records — including QRIS scans, OVO transfers and GoPay deposits — are retained for a minimum period required by…

Permintaan Perubahan Akun

To update registered details such as your linked DANA number or account email, open a request through live chat or…

Pertanyaan yang Sering Diajukan tentang Kebijakan Hukum

Below we answer the questions we receive most often about our legal terms, your data rights, and how our policies apply to Indonesian accounts. If your question is not covered here, reach us via live chat between 07.00 and 23.00 WIB.

Yes — access depends on local law. We strongly recommend you verify whether participation is permitted in your region before opening an account. We restrict access where local law prohibits it.

Send a data access request via email or live chat, including your account ID. We process confirmed requests within 30 days and deliver your data in a readable format to your registered email address.

Yes. Submit a deletion request through live chat or email. After identity verification, we delete your account data within 30 days, except where retention is required by applicable financial regulation.

We share only the minimum transaction detail needed to process your deposit or withdrawal. DANA, OVO, GoPay and QRIS each receive data under their own provider terms, not for marketing or resale purposes.

Contact us via live chat (07.00–23.00 WIB) or email with your account ID and a description of your concern. We route data-related complaints to our compliance team within one business day.

We update our legal documents when there are meaningful regulatory or operational changes. The version date is shown at the bottom of each policy page. We recommend checking the Help Centre periodically.

Open a change request via live chat or email. We require identity verification before updating sensitive payment details. Changes typically take one business day to confirm and apply to your account.